Patient Service Representative - Healthcare Front Desk & Administrative Support

Join Premiere Medical and Cardiovascular Laboratory Inc. as a Patient Service Representative in our dynamic healthcare team. This role is perfect for compassionate professionals who excel in customer service and thrive in fast-paced medical environments. You will be the first point of contact for patients, ensuring a seamless and positive experience from the moment they walk through our doors. Located in Badung, Bali, our clinic is at the heart of a vibrant community, offering cutting-edge medical services and personalized care.

As a Patient Service Representative, you will handle a variety of administrative tasks, including appointment scheduling, patient registration, and insurance verification. Your day will be filled with interaction, problem-solving, and a commitment to excellence. We offer a supportive work environment, competitive compensation, and opportunities for professional growth.

If you are passionate about healthcare and customer service, and you want to make a difference in the lives of our patients, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients at the front desk, providing a warm and professional welcome.
• Schedule and confirm patient appointments, ensuring efficient use of clinic resources.
• Register new patients and maintain accurate patient records using our electronic health records system.
• Process insurance claims and handle billing inquiries, ensuring timely and accurate payments.
• Coordinate with the medical team to ensure smooth patient flow and timely test results.
• Assist with inventory management and office supplies to maintain a well-organized clinic.
• Provide excellent customer service, addressing patient concerns and feedback promptly.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent, with at least 1 year of experience in customer service or administrative roles.
• Strong communication and interpersonal skills, with the ability to build rapport with patients and staff.
• Proficiency in English, both written and spoken.
• Basic knowledge of medical terminology and procedures.
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work in a fast-paced environment with a positive attitude.
• Willingness to learn and adapt to new technologies and processes.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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